Refund and Cancellation Policy

Introduction At Robot Wallah, we strive to provide the best quality products and services. This Refund and Cancellation Policy outlines the terms under which refunds, cancellations, and exchanges are handled for our products and services.

1. Cancellation Policy

1.1 Order Cancellation by User

• Users can cancel an order within 24 hours of placing it, provided the order has not been shipped.

• To request a cancellation, users must contact our support team at [Your Contact Information].

• Once an order is shipped, it cannot be canceled.

1.2 Order Cancellation by Robot Wallah

• We reserve the right to cancel an order due to reasons including but not limited to:

  • Unavailability of stock

  • Incomplete or fraudulent transactions

  • Errors in pricing or product information

• If an order is canceled by us, a full refund will be issued to the original payment method.

2. Refund Policy

2.1 Refund Eligibility

• Refunds are applicable only in the following cases:

  • The product is damaged or defective upon delivery.

  • The wrong product was shipped.

  • The product is missing essential components.

2.2 Non-Refundable Items

• Digital products, software licenses, and downloadable content are non-refundable.

• Products that have been used, tampered with, or damaged due to misuse are not eligible for a refund.

• Subscription-based services are non-refundable after activation.

2.3 Refund Process

• To request a refund, users must email [Your Contact Information] within 7 days of receiving the product, providing proof such as images or videos.

• If the refund request is approved, users will be notified, and the refund will be processed within 7-10 business days to the original payment method.

3. Replacement and Exchange Policy

3.1 Replacement Eligibility

• A product is eligible for replacement if:

  • It is defective or damaged upon arrival.

  • It does not match the product description.

• Users must initiate a replacement request within 7 days of delivery by contacting [Your Contact Information].

3.2 Exchange Policy

• If a user wishes to exchange a product for a different model or variant, additional charges may apply based on the price difference.

• Exchange requests are subject to stock availability.

4. Return Shipping Guidelines

• Users must return the product in its original packaging, including all accessories and manuals.

• The return shipping cost will be covered by Robot Wallah if the product is defective or incorrect.

• If the return is due to a change of mind, the user is responsible for shipping charges.

5. Contact Information For any refund, cancellation, or exchange requests, please contact us at:
Email: [info@robotwallah.com]
Phone: [+91 7428747276 +91 8920779978 ]

Address: [ Head Office : 1030/31, 3F, Sector – 3, Vaishali, Ghaziabad, U.P. – 201010

Branch Office : 1st Floor, NH 28, Dighara Rampur Shah, Near ITI College, Muzaffarpur -842002

Branch Office : B-294, 295, 296, Chander Vihar, Block B, Sec – 7,
Palam Extension, Dwarka, New Delhi-110077 ]